Document360
The knowledge base software that scales with your product
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Kevin William David

Document360 7.0 - The knowledge base platform engineered for growing companies

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Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.

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Saravana Kumar
Maker
First of all, thanks @kevin for hunting Document360! I’m excited to share with you what Document360 has been working on since our previous launch 2 years ago. Today we have launched Document360 (Version 7.0). What's Cool about it? This is not just a minor facelift. This is a complete revamp of how knowledge base can be leveraged to create delightful experiences for your customers and employees. With a modern user interface and rich new features, Document360 provides a versatile knowledge base platform. We hope you will love it! Through our strenuous hard work and support from our customers, we are recognized as #1 Knowledge base software by Gartner Digital Market, G2, and Capterra What's more: We support hand in glove during migration from your existing documentation platform. With Document360, it’s never been easier to get started with your knowledge base and quickly see value from integration with your favorite third-party tools. Give it a try, and let us know what you think in the comments below. The Document360 team and I are here to answer any questions.
Pradeep Kumar M
@saravanamv Congrats on the launch
Puneet Kataria
@kevin @saravanamv Document360 has shown what knowledge base can be and should be. You're definitely pushing the bar higher everyday. Congratulations on all the success.
Saravana Kumar
Maker
@kevin @puneet_kataria2 thank you very much for the kind words.
Aaron Krall
Saravana and his team are top-notch. They've thought everything through on this new version of Doc360. If you want a knowledge base you won't outgrow, check them out
Saravana Kumar
Maker
@aaron_krall1 thank you
Federico Jorge
Always great to hear from the Document360 team. Congrats on the launch, @saravanamv
Saravana Kumar
Maker
Gowri Ramkumar
Yes, highly recommend for anyone wanting to make their documentation easy and super simple.
Pradeepa Somasundaram
@gowri_ramkumar Thank you! for your support.
Manikandan Subramaniam
Looks great. How does this differ from the wiki @saravanamv ?
Saravana Kumar
Maker
@manikandan_subramaniam there is a major difference between Wiki and KB solutions like Document360. In Wiki, it's collaborative editing (ex: Wikipedia) there are more authors continuously updating the content. Whereas on knowledge base, it's designed for limited number of content producers (editors and reviewers) and a lot of people consume the content (internal employees or customers). Best cases for Knowledge base products like Document360 is product knowledge bases or internal knowledge bases (private) like employee handbook, process documents etc.
Nibu Thomas
Been a customer now for over 2 years. Not only do they always taken product feedback seriously, they find ways to give us pleasant surprises as well! Looking forward for more!
Saravana Kumar
Maker
@nibuthomas thank you
Surya Venkat
Definitely a go-to product for creating a self-service knowledge base 👌
Pradeepa Somasundaram
@surya_venkat Thank you! for an awesome comment.
chAImeleon
One of the best tools to have your online documentation and reduce the support tickets. You definitely do not want to be tech-savvy at all to handle it. Enjoy documenting with this great tool!
Pradeepa Somasundaram
@ceo_desk Thank you!
Suki Rajendran
Great tool, simple and easy UI, You do not have to be technically sound to use this tool. The Knowledge base solution for all industry sectors
Pradeepa Somasundaram
@suki_rajendran Thank you!
Antony Praveen
Congratulations @saravanamv on the launch! Document360 look like a great product to build knowledge base. Can you highlight some recently added product features please ?
Saravana Kumar
Maker
@antony_praveen this is kind of our bundled release over the past 2 years we have added a lot of exiting new features. The full list can be seen here https://docs.document360.com/doc... Few of the top features to note * Smart Bars * Ticket deflectors * Knowledge base assistant * SSO/JWT * Export as PDF * Import from Word * Link analytics * Review reminders
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