Michael Seibel

Dots — Automation and insights for your Slack + Discord communities

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Dots helps community leaders scale Slack or Discord communities while keeping it personal! Automate manual tasks (e.g. tracking messages w/o replies, onboarding, mass DMs) and gain member insights (e.g. champions) to save hours/week as your community scales.

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Sanket Chauhan
Hi everyone! @pranavbadami and I are excited to launch Dots! Dots helps community leaders scale their Slack or Discord communities through automation and insights! We were working on a different business last year, and the struggle to get that going led us to join a couple of online Slack communities for founders. We found tremendous support from members and leaders of these online communities. We spoke to several community leaders, which exposed us to how difficult it is to run communities and more importantly, scale a community while keeping it personal. Both of us moderate communities, so we resonated with the following challenges that take away from a community leader's core role: - Manual tasks are overwhelming: Ensuring that all member questions are answered and reaching out personally is incredibly time-consuming with 1000s of members. - Member organization and insights are tough: It's hard to understand who your most helpful members are and keep a tab on the ROI of your efforts! Dots supercharges your community platforms like Slack or Discord so you can continue meeting your members where they want to meet. Communities are using us to: - ⚙️Automate workflow: Send personalized DMs to member cohorts, create custom onboarding success paths, send weekly summaries, save threads to Notion/Airtable, etc. - ⚡Prioritize tasks: View pending messages in one place, and assign messages to team members. - 📈Understand member insights and ROI: Access a source of truth that segments your power members and at-risk members, and engage them accordingly. Understand when to post based on activity, and whether a tactic is working or not. There is also a member-facing directory! - 👩🏽‍⚖️Moderate content: Easily allow your members to report messages to admins with one click. No more mental tally or screenshots. Can I try it? Yes, we have onboarded 50+ communities already, and are powering both larger professional communities as well as customer communities. If you are interested in setting up a free trial, please reach out to us through the landing page, or email me at sanket@dots.community. Let us know your thoughts/feedback below!
Russ Gavrilyuk
Automation is KEY, very inspiring solution!
Sanket Chauhan
@russg Thank you! Agreed that automation is key especially when there are only a few community leaders for 1000s of members. We believe that you should automate where possible to focus on actual 1-1 engagement!
Valentin Haarscher
Congrats for the launch and the great product @sanketchauhan ! We've been using Dots to manage our relatively small (but qualitative!) product community at Cycle and it works like a charm 💖
Sanket Chauhan
@valentin_haarscher Thank you for all the feedback to help us improve Dots. Excited to iterate more!!
Grace Cheung
Great product that has really been helping us manage our community! The team behind it is also always quick to respond and to help us out with any bugs or questions. Looking forward to see how Dots continues to grow!
Pranav Badami
@grace_cheung1 Thanks so much for the kind words Grace!!! Your feedback has been invaluable so far and I’m so excited to keep building together!
Ant Wilson
Amazing team and even better product. Community is a core and highly essential part of any project in 2021 and Dots have just made it 1000x easier to manage. Keep it up guys!
Pranav Badami
@antwilson 🙌🏽 Couldn’t have said it better myself. I’ve been loving what y’all are doing with the Supabase Discord server as well 👌🏽
Michael Zhang
Congrats!! I know we've been looking into using Dots at my own company, and I'm super excited to see where this goes!!
Sanket Chauhan
@mzhang13 Yes, excited to get your company onboarded!
Anthony Nardini
Dots has been HUGELY helpful for us at On Deck! Thanks so much @sanketchauhan @pranavbadami
Pranav Badami
@sanketchauhan @anthony_nardini1 thank you Anthony! We’ve loved the continuous support and feedback from everyone at OnDeck 🙌🏽
Owen Rapaport
As someone in communities where this is used, I'm a huge fan. Great work guys!
Sanket Chauhan
@or19 Thanks Owen! Will reach out for more feedback.
Jessica spivack
Such a great product - super helpful in managing my community.
Sanket Chauhan
@jessica_spivack1 Thank you for all the feedback to help us improve!
Daniele Packard
Congrats @sanketchauhan and Team! Can see this being valuable to range of online community managers whether businesses, governments, media. Do you see the biggest use case as companies cultivating a community of their product users?
Sanket Chauhan
@daniele_packard Yes that would be the biggest use case given the scale and the number of moving parts. However, there are also an increasing number of larger professional/hobbyist online communities, and some of them have found Dots super useful!
Veronica Asmus
Dots makes it extremely easy for me to keep tabs on the Slack communities I manage. It's made it so much easier for me to track engagement, send personalized messages, and schedule personalized mass-DMs or channel posts, among other things. Plus, the team behind Dots is always around to answer questions, troubleshoot, and brainstorm new offerings. Highly recommended.
Sanket Chauhan
@ronronhunt Thank you for your constant feedback and support. So much fun building with that!
Samantha Lee
Dots is the only thing that has allowed us to continue scaling our community on Slack. The mass-DM feature is clutch!
Pranav Badami
@samantha_lee8 thanks so much for the kind words Sam. It’s been a blast working with ADmission!
Preet Arjun Singh
Kudos Sanket + Pranav, for helping solve such a critical aspect of community management at scale! Really excited not just for the current feature set but all the upcoming features you have in pipeline!
Pranav Badami
@designsingh thanks so much Preet! Can’t wait to keep working with the DesignX community!
Sheila Vashee
Congrats on the launch -- love this!
Mike Rizzo
This product has been an incredible asset to my community - I'm doing things that other community leaders and users of the community are asking about (digest emails etc). People are asking me "How are you doing this?!" :) :) :)
Pranav Badami
@mike_rizzo1 great to hear this Mike, you’ve been a power user for sure 💪🏽
Kimberly Onah
Dots has been incredibly helpful for us, especially from a community perspective! We get incredible data on the engagement level in our community, and the mass DM feature is a game-changer!! Thanks @sanketchauhan and @pranavbadami
Pranav Badami
@kimberly_onah Thanks so much for the kind words Kim! It's been incredible growing along with the Section4 community :D
Ruben Wolff
Looks like a product that's gonna make managers' remote lives easier. Thanks for working on this!
Oleksiy Malytskyy
Congrats on launching a great product! I have a small insight hope it will provide you some value. As a community member, I often have trouble keeping up with the number of messages. And actually, it’s #1 reason I left some communities. And I was thinking that it would be great to have access to a semantic cloud of highly used words to help me figure out what's most important from information that I already missed and in 3 seconds figure out how relevant it is to me.
Sanket Chauhan
@oleksiy_malytskyy This is super helpful! Agreed that community overload is real especially when we join multiple communities. We have thought about creating an unroll me sorta for members. However, communities should never be just about extracting information so we are still thinking about how to solve that issue. Something that allows members to help when they are needed the most. Would love to hear any other thoughts you may have on this!
Sasha Briu
Function list is great! Best tool for self organisation.
Pranav Badami
@tasha_dziatkovskaya thank you! Would love to hear more about the community at TeQatlas 😄
Alessandro Cetera
This is awesome. Congrats!!
Sanket Chauhan
@alessandro_cetera Thank you for the support!