Nick Timms

Drag Team - The simplest way to share emails as a team.

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Drag Team is the best way to Share your Inbox in Gmail, in Trello-like boards. Share company emails like sales@ and your own email like john@ right from inside Gmail.

Drag allows teams to create shared boards right from inside their inbox, eliminating the extra steps of navigating to multiple apps to organize their day.

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Nick Timms
Hey everyone, Nick here from DragApp.com. Help Desk tools work for big companies, but small companies look for simpler alternatives. Drag for Teams is a Shared Inbox allowing teams to manage shared accounts such as support@ or sales@, right inside Gmail, in Trello-like boards. We think that email is broken. We also think that using third-party Help Desk tools like Freshdesk, Zendesk or Groove is not needed if you’re a small company. (Rocket) Drag turns Gmail into an organized, shared inbox instantly. We're officially launching Drag Team on Product Hunt today! (Rocket) We have 30,000 users and some super-cool companies such as Uber, AirBnB, Spotify and Netflix to make their inbox awesome. Now it's time to share Drag Team with everyone :) I'd love your feedback on Drag Team. We've made it a more powerful experience where you can: »Share emails like support@ and sales@ with your team Manage a shared email account like support@ and sales@ from inside Gmail. Delegate emails, add and keep track of tasks with your team. »Turn your inbox into personal boards Turn your inbox into multiple lists (we call them boards), in seconds. Create customized lists and organize your inbox by drag ‘n’ drop. »Turn your inbox into shared boards Work with your team to reach inbox zero inside a shared inbox. With Drag you can set up your team to see and reply to inbound emails and get things closed, faster. We have a really active community also and here's our 12-month Product Roadmap: trello.com/b/41FGtlod/drag-public-roadmap We're here all day to answer questions so please let us know! Thanks Nick
Lee Sherman
@nptimms the Drag team has done a great job of making a Kanban style tool that feels native to Gmail while adding useful functionality for individual users and small teams alike
Duda Bardavid
@lsherman thanks there is still loads of cool things to come, bear with us :)
Aaron Paul Gapud

It boosts productivity by introducing a clean setup for my emails and provides an effective avenue for me to contact my fellow workers. I'd surely recommend this.

Pros:

Straightforward, yet comprehensive.

Cons:

It loads just a bit slower with our internet connection

Nick Timms
Hey Aaron, love that you describe it as 'comprehensive'. We have tried to keep simple, but, it's nice to understand that it's serving a range of your needs. What are you using for? i.e. marketing/sales/help desk etc? Always great to hear use cases.
Duda Bardavid
Hey Aaron thank you so much for the review and recommendation. We are working really hard to make all of our cons disappear soon :) Anything you need just let us know, thanks
Pierre Girardot

These people cares about making the best product and listen to their user base. Drag team is already a good product but I'm confident that it's on his way to be excellent.

It's also looking much better with that new design ;)

Pros:

Easy to use, no learning curve, affordable, great support

Cons:

Lack maybe an integrations with your favorite app but that's surely on it's way

Nick Timms
Hey Pieere, thanks so much! Really appreciate the personal comment and time to comment on the Customer Support side of the business! (a part that is generally overlooked on a product-based business!)
Stefano Pisoni
Cool product Nick!
Nick Timms
@stefano_pisoni Haha, thanks Stefano. JotURL looks super-cool too (and great campaign performance on PH). How big is the team?
Duda Bardavid
Thanks, @stefano_pisoni, Really motivating to see happy users like you :) Any feedback let us know!
Reza Rahmat

The idea and implementation is good. I love the fact that you can integrate it into Gmail. Once you get the hang of it, it can be a very helpful and affordable productivity tool, especially for smaller companies and startups.

Pros:

Easy to use, good ideas for future features, reasonable pricing and active developer team

Cons:

Leaves traces when you disable it

Duda Bardavid
Hey Reza, thank you so much for the comment! We really love feedback so if you have any idea that can make us better please let us know :) Thanks
Allen Krasna
when it was just "Trello in Inbox" I played with it but was not sold. Now if I can share files in my inbox - it really has more value to me
Nick Timms
@akrasna thanks for considering us again :) It's really a transformed tool now in terms of collaboration with team. However, I fully acknowledge that we have a very long way to go! Appreciate the time to review again. The big value for us is the 'chat' on emails also. Have you tried?
Anton Ivanov

Causes to put my work in order

Pros:

A worthy tool that took its place among the best

Cons:

It would be nice to have it in the new sidebar of Gmail

Nick Timms
Hey Anton, thanks so much :) Left side bar (and notifications are coming soon!)
Tran Duong
It's a great tool. Helped me a lot in email management. Thanks team !
Nick Timms
@tran_duong thank you! Are you using to manage sales enquiries or customer support/other?
Duda Bardavid
@tran_duong you are more than welcome! Thanks for the comment, glad to hear that we have been helping you be more productivity :)
Mrykin Pavel
It's a miracle. But at the moment I can not use this product, why? 1. It does not support Cyrillic (although some of the letters are displayed correctly) 2. I have the mail divided into "Primary", "Promotions", "Updates", and when you connect Drag, then the letters from all the tabs drop in To Do. Is Drag have any filters for this? I like the idea of this product and I look forward to using this product.
Nick Timms
@mrykin_pavel haha, a miracle is an awesome description! I believe @dudabardavid1 is speaking with you on how / when this will be in place for you :)
Duda Bardavid
Hey @mrykin_pavel yeah I remember your case with Cyrillic, bear with us as this will be supported soon :) About your second point, this is easy: Drag is synchronized with your Primary inbox, which means that if you enable the Gmail tabs (Social, Promotions, etc), those emails will go to separate tabs in Gmail and thus won't load into Drag. If you are receiving them in Drag there is definitely something wrong and I can check on it, is this your case? Looking forward to having you in the team as well :) thanks
Mrykin Pavel
@dudabardavid1 yes, is my case :( Can the emails be separate at the moment they come? If they are already in the mailbox and are broken up into groups, then they merge into To Do?
Duda Bardavid
@mrykin_pavel yes they definitely can be separate. Please email me at duda@dragapp.com and let's schedule a screen sharing session to check on it!
Carlo Ferrara
Pros: Simple to use for all users to quickly adapt to it. Very affordable Cons: Would love to see a shared inbox without kan ban boards not all users like this. This is a game changer for any business using Gmail trying to manage emails.
Duda Bardavid
Hey @carlo_ferrara valid feedback, we have heard from other users as well and we are preparing something sweet for you, bear with us! Thanks
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