Drift
Customer communication app for product marketers
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Hiten Shah

Introducing Drift Help - A 100% free knowledge base for your startup

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Drift Help is a simple and FREE help center that automates your support with chatbots that read your help documentation and provide real-time answers to your customer's questions on chat.

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Hiten Shah
Hunter
They say the best sales reps are helpful and personal. Drift has been working on helping sales reps become more personal for a while. Now, they're helping sales team become more helpful by automating their support. The Drift team is announcing today the Drift Help Center - a simple and powerful way to automate your support by making beautiful documentation that's easy to create. Best of all, Drift's bot automatically crawls it so you can provide real-time answers to questions over chat. Oh... and it's completely FREE.
Mike Ritchie
SeekWell
@hnshah @dcancel Is this free for customers that already pay for Drift or free for anyone?
Craig Daniel
Drift
@mike_seekwell both! It's included in our free account, bot and all. Plus existing customers can use it too. No increase in price.
Mike Ritchie
SeekWell
@craigdaniel Awesome, nice work! This looks great. fwiw, I started as a Drift customer because you had a free tier, but left because this feature was missing. I would have stayed if it was there and since I no longer qualify for your free tier, you should see a good bump in conversion rates.
Craig Daniel
Drift
@mike_seekwell That's what we like to hear! Why do you no longer qualify for the free tier?
Mike Ritchie
SeekWell
@craigdaniel We're over the seat and contact limit now. I'm not complaining though, I think your free tier is totally fair.
Chris Handy
When the bot suggests the right answer for a question typed into chat (and it shows an article I made), it feels like magic. The interface is so simple, if you have ever made a Medium post, you’ll feel right at home. Its more important than ever these days to get your customer (current and future) to where they want to go faster. We’re moving a whole bunch of website content to Drift Help Center to take advantage of this.
Dave Gerhardt
Privy
@handythinks shout out Chris Handy
Davis Baer
Youform
Awesome! Nice work guys :)
Dave Gerhardt
Privy
@daviswbaer thanks!!

Definitely recommend this product to try out on your companies website. From conversational marketing, to conversational selling, to conversational helping.

Pros:

Completely free, and the bot routes visitors to the right help article

Cons:

Doesn't have video yet

Justo Garcia
Beyond excited about this... Thank you, @Drift team!
Dave Gerhardt
Privy
@drift @hellojusto thanks Justo!
Daniel J. Murphy
Privy
Maker
@drift @hellojusto appreciate the love, Justo!
Shreyaa Ratra
@drift @d_j_murphy @davegerhardt, Your product is crazy. Congratulations. Couple of thoughts if you are doing B2B sales : a) Target SAAS companies who have recently raised funds. They will be willing to spend money on a tool which can help them build their pipeline. b) Target companies who are hiring for "customer success" because if a company is spending money on this vertical, they will be willing to invest in a tool like yours. c) Target SAAS companies who are hiring for "email marketing:. Will be a right fit for you. d) Target SAAS companies who are hiring for "sales".
Jason Hobbs Digital

Helping is the new selling, awesome that they added the knowledgebase option and made it free to use.

Pros:

Free and optimized for search

Cons:

Can't embed videos yet

Varatharaj R
Great release by Drift! from Sales Automation to live chat Automation. Completely loved Onboarding experience of Drift Help. Congrats on Release!
Thiago de Carvalho
@d_j_murphy Congrats! Any examples we can see?
Craig Daniel
Drift
@d_j_murphy @thiagoafram We run on our own product. Check out https://help.drift.com/
Robert Gillespie
@d_j_murphy @thiagoafram We have started to add ours in here. We have a lot of content not published live though so you will only see one section. But plenty in there if you want to see it http://swipii.drift.help/
Thiago de Carvalho
@craigdaniel @robert_gillespie Thanks a lot for that! Can it be segmented so whoever's logged in as a user (say in wordpress) sees one thing, and regular visitors see other topics?
Francisco Opazo C.
Led by Community Newsletter
Why they said that is free, if they charge 500/mo for access to the bot?
Francisco Opazo C.
Led by Community Newsletter
I just tried to create the help site and show error..http://revogram.drift.help/
Steven Hambleton
@frankopazo The help bot and lead bot offer separate functionality. The lead bot is based on playbooks which contain branching questions for qualification, and display based on parameters, query strings, audience types etc) whereas the help bot is just responding to help enquiries.
Rodrigo Reis
Does it support help centers in multiple languages?
Bruno Nascimento
@rodrigoreis22 couldn't find anything about that, but the workaround we're trying now is to have a category for each language.
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