Ken Babcock

Tango Guidance — Interactive walkthroughs, created in seconds

Featured
161
Automatically capture any process and turn it into an interactive walkthrough. Tango now gives you step-by-step guidance right on your screen, with context and insights right where you need them—so you can stay in the flow and get sh*t done. https://tango.us

Add a comment

Replies
Best
Ken Babcock
👋, Product Hunt! Tango is back and we’re here to help you Get Sh*t Done! Before I explain how, let me provide the backdrop. When we originally launched on Product Hunt (Product of the year runner up in 2021 thanks to all of you!), our goal was to make creating documentation, how-to guides, and SOPs less painful. The response from this community was incredible, and helped validate what we were building. Fast forward and there are over 350,000 people using Tango. Wow, it’s still hard to believe! While people were using Tango to create beautiful how-to guides, faster than ever before, we were talking with customers. We learned what product improvements would have the biggest impact on their lives, and we quickly went back into build-mode. Now, what’s up with the expletive above…? As exciting as our prior PH launches have been, this one takes the cake. It’s not even close. I am thrilled to announce the launch of Guidance. Guidance is an entirely new way to learn on the job and get work done faster. Starting today, Tango’s frictionless how-to guides are transformed into on-screen interactive walkthroughs with built-in peer insights. With Tango Guidance, users get: 🔎 Guidance without meetings. Guidance shows viewers exactly where to take action on their screen. With built-in context and personalized insights, experts can get nuanced information across that previously would have required a live conversation. ✅ Cross-platform integration - no code required. Guidance works for any website, SaaS product, and cross-application processes without code. 🙋‍♀️ Answers in the right place, at the right time. Answers show up where and when they’re needed in the flow of work so viewers don’t waste time and energy searching for the right information or switching tabs. ✍️ Opportunity to provide feedback. Comments and reactions allow viewers to respond and react to specific steps in a documented process. This alerts creators to improvement opportunities including when something is out of date, doesn’t make sense, or there's simply a better way. Following these steps to start using Guidance today: 1️⃣ Visit https://tango.us to download our Chrome extension for free 2️⃣ Capture your first (or thousandth) Tango and put it in your Shared Workspace 3️⃣ Add teammates to your Shared Workspace 4️⃣ Send them the URL and tell them to click “Guide Me” 5️⃣ Get Sh*t Done! Last but not least, be sure to join our launch event at 10a PT today: https://www.tango.us/guidance-la... Event attendees are automatically entered into a giveaway which includes AirPods Pro, a Tango Swag Pack, and one year of Tango Pro. There will also be a world-famous celebrity joining us who none of you would ever want as a coworker. I’m not kidding. We’re so excited to hear what you think about Guidance. Thanks for reading 🙏 Let’s Tango! 💃🏻
Zachary DeWitt
@ken_babcock this is so awesome. Guidance will change the game. What personas will benefit most from guidance?
Rocco Seyboth
Hey @zachary_dewitt 👋 Everyone needs to get sh*t done 😁 Here are just a few examples of how departments can use Guidance: Support teams will ramp agents faster, enable outsourcing, and ensure mistake-free work which will lead to happy customers and higher NPS. Sales teams can get new reps running the perfect demo in days and ensure 100% perfect data entry which is critical for pipeline accuracy. Marketing teams can make the most of their expensive tech stack and crush product launches to increase their contribution to revenue. Success teams can create highly tailored onboarding flows for new customers which leads to sticky usage in days, not months. Product teams can teach everyone to be an expert on new product launches faster, with less training time. HR & Training teams will help new hires spend less time learning software and more time learning customers, product and their craft.
André J
@zachary_dewitt @rocco_seyboth1 Quick question. I see the term agent being mentioned often recently (last few weeks). what does it mean? What kind of agent? sales, LLM? customer success or is it something else?
Rocco Seyboth
Hey Andre @eonpilot 👋 That's just what customer support teams sometimes call the humans who on thier team - customer support agents.
Greg Kihlstrom
@ken_babcock Love this product and this is exciting - Guidance looks really interesting - keep up the great work!
Gaël de Mondragon
Oh wow! I wish this existed a long time ago... Now I (almost) regret working on my own. Guess I'll have to use this with my parents. Amazing videos (both here and on your landing page).
Ken Babcock
@gael_de_mondragon Show them how to reset that password! We put a lot of effort into the videos and I'm glad it's paying off.
Rocco Seyboth
@gael_de_mondragon Haha. Yeah. Parents need Guidance 😁
Hannah Cohen
@gael_de_mondragon Thanks so much for your support!
Nick
OMG! You guys nailed it with Tango “how-to guides” and this! I create so many Tango’s, my team and customers love using it. I skipped calls just with the guides, now with Guidance I will be more at peace 😇
Ken Babcock
@mrnick_buzz We seek to give you that peace of mind with Guidance! Thanks Nick.
Annie Ng
@mrnick_buzz So glad to see you're loving Tango! Hope you enjoy it even more now with Guidance 🤩
Hannah Cohen
@mrnick_buzz We're all about minimizing unnecessary meetings and ad hoc screen share requests—so glad to hear you're loving Tango!
Ken Lian
😹 LOL
I just want to support a good launch here that decide not to include the keyword “AI” in the tag line. LOL
Angela Wu Li
@kenlian 🤣 haha you and me both!
Andi Bailey
@kenlian AMEN to that! Thanks for the support!
Rocco Seyboth
🎯
Hannah Cohen
@kenlian 🤣 Favorite comment of the day
Celia
Congratulations on launching Tango, automating interactive process guidance. Streamlining knowledge access boosts productivity; kudos simplifying complex tasks! Let’s toast an innovative solution optimizing human potential. Best wishes maximizing impact!
Annie Ng
@celia_ainsworth Thanks Celia!!
Hannah Cohen
@celia_ainsworth Thank you so much, Celia!
Hal Zeitlin
Been using Tango for over a year. This guidance is going to be so powerful for the companies I build Tangos for. I'm quite excited :) Thanks Tango!
Ken Babcock
@hal_zeitlin2 Thanks for being a loyal user and let us know what you (and your companies) think!
Hannah Cohen
@hal_zeitlin2 Whoop! We appreciate your support as always, and hope Guidance helps you help all your clients.
Kathryn Dahlke
We're as excited as you, @hal_zeitlin2, and thanks for being a loyal Tango user!
Fiona Chin
Just tried, and it amazed me so much that I want to recommend it to my team.
Ken Babcock
@fiona_qin1 Please do and let us know what they think!
Annie Ng
@fiona_qin1 That's so awesome to hear! Thanks for the support, Fiona. 🙌🏼
Hannah Cohen
@fiona_qin1 Whoop! So glad to hear; thanks so much for checking out Guidance!
Kathryn Dahlke
@fiona_qin1 We're thrilled to hear Guidance unlocked the a-HA moment for you and thanks for being a Tango supporter!
Pascal Weinberger
Another amazing one by the Tango Team! :)
Ken Babcock
@pascal_weinberger Thanks Pascal! 💃🏻
Annie Ng
@pascal_weinberger Thanks for the support, Pascal! 🎉
Hannah Cohen
@pascal_weinberger We appreciate you!
Lucas
Congratulations on the launch of Tango Guidance! Your product is a game-changer, offering users unparalleled guidance without the need for meetings. The built-in context and personalized insights help users get nuanced information across, making their work easier and more efficient. The cross-platform integration without code is an added bonus, and the opportunity to provide feedback through comments and reactions is sure to improve the user experience even further. We wish you all the best for the future of Tango Guidance and look forward to seeing its continued success.👍👍👍
Andi Bailey
@lucas_graham_8 efficiency is what we’re going for, thank you for the support! We’re really excited about the feedback loop we’re facilitating with comments and reactions 🥳
Hannah Cohen
@lucas_graham_8 Thanks so much for the kind words!
Ben Williams
@ken_babcock and team, this is incredible! You know when something is good when you see it, marvel in it's simplicity and wonder how something like it hasn't existed until now. This is nothing short of a game-changer in procedural upskilling. I love how you've brought the same product magic to guidance consumers as you did to creators. Huge congrats on the launch 👏
Christina Donnell
@plgeek Thanks so much for your kind words and support! 🧡
Ken Babcock
@plgeek Big thanks, Ben! Lots of helpful advice from helpful people along the journey 😉
Rocco Seyboth
🎉
Dávid Sipos
Wow, Tango is back with a bang! 🚀 Guidance sounds super handy for on-the-job learning and getting more done. Love the idea of answers popping up when I need them, and the chance to give feedback. Can't wait to try it out and see how it revs up my productivity. Great job, Tango team! 💃🏻
Annie Ng
@david_sipos Can't wait for you to try it out too! Thanks so much for the support, Dávid 🎉
Ken Babcock
@david_sipos Let us know what you think David! Excited you're excited 😃
Hannah Cohen
@david_sipos Whoop! We really appreciate your support. 🎉
Kristel
It is an amazing product! I always use it in university to organise team works and instruct my teammates. It is a MUST for everyone in the industry! Their team is super helpful and kind as well! Kudos to them!
Angela Wu Li
@kristel_99 Thanks, Kristel! It makes me happy to hear that Tango is being used in higher education!
Annie Ng
@kristel_99 Thanks for the support Kristel!!
Kathryn Dahlke
@kristel_99 we agree with you that everyone in Education, L&D, HR, Operations and beyond should be using Tango to capture and share their knowledge across their organisation!
Carlo Thissen
Epic stuff like always - congrats on the rapid progress, team 🔥
Ken Babcock
@carlo_thissen - Need for speed over here at Tango! Great to hear from you.
Hannah Cohen
@carlo_thissen Thank you so much! Really appreciate your support.
Paul Strachman
❤️ the new product!!! The Tango team always innovates!
Jessica Mauerhan
@frenchpinkhas Thanks Paul! The team really pulled together to crush this :)
Hannah Cohen
@frenchpinkhas Making our day over here. :)
Tim Cooley
I honestly love this tool. I keep trying to find more use cases for it. It makes documenting and noting so simple!
Jessica Mauerhan
@timlcooley Thats so awesome to hear 😁 Thanks for your support!
Rocco Seyboth
@timlcooley Try the new callouts feature and let us know what you think!
Hannah Cohen
@timlcooley We love to hear it, Tim! We have a blog post series coming with tons of use cases, so keep an eye out in the next couple of weeks! First one will drop June 1.
Lucas Barnes
💡 Bright idea
I had never heard of Tango before but I'm actually blown away. super slick website and product. creating and viewing guides is very easy and the new guidance feature is super cool. Some questions that come to mind (haven't been through the docs yet, sorry if these are answered already): 1. I primarily want to use this to show users how to use my product. It seems Tango might be more geared toward internal knowledge. Is that correct? Do people use it for my use-case? 2. does it support custom domains for the hosted guides? 3. as a developer, could I integrate the technology directly in my app so I can trigger interactive guides programmatically for users without them having to be in the workspace or have the extension? 4. is there any guidance around making my product play nicely with Tango Guidance? I noticed sometimes Tango interrupted animations or highlighted the wrong thing when my product behaved slightly differently when creating the guide vs using guidance. Nicely done. congrats on the launch:)
Rocco Seyboth
Hi @lucas_barnes 👋Great questions! 1. Many customer-facing teams use Tango to enable their customers. You can capture processes for your product super fast and then embed them into your website or whatever knowledge base or chatbot you use for support. The new Guidance product specifically relies on the Chrome extension. Some high-touch customer-facing teams are working with their users to install the extension - this is probably a good fit for a large annual contract value. 2. No custom domains yet but you can embed your Tangos several different ways into any website or knowledge base. 3. Not yet! Tango is designed to work seamlessly across workflows that involve many different applications - the way most people work in real life 😃 The browser extension works best for this. 4. Great question. I'll find out and email you. Our AI certainly is not perfect (yet) at finding the right element on the page which is why we have our panel with screenshots as a backup!
Anurag Agarwal
This is an absolute game changer for productivity! Will seriously save hour and hours of time!
Annie Ng
@anurag_agarwal96 Thanks so much for your support Anurag!! 🙌🏼
Hannah Cohen
@anurag_agarwal96 That's what we love to hear, Anurag! Thanks so much for checking out Tango.
Othmane Khadri
Congrats on the launch @ken_babcock @brian_shultz, loved the introduction video. This new feature is just amazing, making it super seamless to collaborate! :)
Jessica Mauerhan
@othmane_khadri Thanks so much! I agree, the intro video is fantastic, the whole team got a kick out of it :)
Hannah Cohen
@othmane_khadri Super seamless is what we're going for—thank you so much for the kind words!
Paula | Land it
WOHOO!! Congrats on launching this amazing feature, it's going to save all of us tons of time 🚀🥳
Christina Donnell
@landit That's what we love to hear!!! 💃🏻🧡 Thank you!
Annie Ng
@landit Thanks for the support, Paula!
Nick
Congrats on the latest release, absolutely crushing it!
Ken Babcock
@nick_stager1 Thanks, Nick!
Hannah Cohen
@nick_stager1 Thanks so much, Nick!