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Ben Lang

Ask Wiz - Human & AI powered tech-support chatbot

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Matan Talmi
Maker
Hey everyone, Following months of hard work and after helping people resolve 100,000 support cases during our beta, we're launching our new product - Ask Wiz on Facebook Messenger (http://m.me/askwiz) AND on Google Play (https://play.google.com/store/ap...). Powered by AI and thousands of tech experts, Ask Wiz helps with any technical issues, questions or advice, covering mobile, PCs and smart home devices. Please give it a try and let me know what you think! Thanks @benln for the hunt!
Itsik Alfon אלפון
Nice work! but who is that handsome man in the chat picture?!
Icelanderus
Maker
@itsikalfon Definitely not me..
Itsik Alfon אלפון
@icelanderus probably Shutterstock... ;)
Ben Lang
Hunter
Congrats! How have you built the community of experts so far?
Matan Talmi
Maker
@benln Thanks! It's based on Drippler's community. We had lots of geeks and savvy users who were helping others out on the previous version of the product, and that inspired us to build a dedicated product to provide the best possible support experience. Our amazing community pitched in and together we built the platform they're now supporting other people on.
Hassan Abdulhamid
Can we please stop adding "AI" to rule based algorithm chatbots?
Matt Eng
trying it out right now with a simple problem. Seems to have a nice natural flow to it.
Matan Talmi
Maker
@engmatthew thanks!
Jerod Moore
If only a tech wizard could help me with my cat and computer issues... someday. @producthunt
Naomi Assaraf 🔥
Mark Pekel
Great Idea, I challenged the bot a bit, how are you going to overcome people like me? It doesn't seem scalable, unless it's a work of love, you know...it conquers all :)
Matan Talmi
Maker
@haimpekel thanks for giving it a spin! Our technology actually makes everything highly scalable, leveraging all the human conversations on the platform to train the bot, making it smarter and smarter over time. What doesn't seek scalble to you?
Mark Pekel
@talmixed That's great, I had an expert answering one of my questions. What I thought was not scalable is the expert to questions ratio, there are more questions than experts in the world.
Hadar Weiss
Looks awesome!! Good job guys!
Matan Talmi
Maker
@whadar thanx!
David Milberg
Such a cool product. Ask away!
Tony Brix
I was a "Tech Wizard" for a little while but was turned off because there wasn't even a secure account system. "Wizards" were not able to change their password and if they forgot their password it would be sent to them by email in plain text. Which meant passwords weren't even hashed on their server. This seems so fundamental, nobody should store passwords in plain text. @talmixed has this been fixed yet?
Ronen Yacobi
Maker
@tonybrix @talmixed Hi Tony! We really appreciate the time you spent as a wizard and your feedback! We do not save plain text passwords, and we allow wizards to sign in using SSO where they don't need to use a password. Feel free to contact me with more questions
Tony Brix
@ronenyacobi every time I click "Login with facebook" it says "Unable to login with facebook" I know this was a problem when you first rolled out with the option to login with facebook and I tried working with support but never got it working.
Tony Brix
@ronenyacobi according to your FAQ it looks like this is still a problem
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