Beam

AI co-pilot for CX agents with built-in QA/fraud/compliance

AI co-pilot for customer success teams: real-time QA, compliance, and coaching across 100% of calls. Reduce AHT, boost NPS, stop fraud, detect deepfakes, and train agents faster. Agents get full context, insights, and guidance to deliver top CX.

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Launch tags:

Customer Success•SaaS•Finance

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Chidi Williams

Maker

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Hey Product Hunt 👋 Meet Beam, your AI co-pilot for modern customer success teams. If you're tired of manually reviewing calls, compliance risks slipping through, and slow agent ramp-up, Beam is for you. We built Beam to make every agent your best agent. Here's how: ✅ QA 100% of interactions in real time — no more random sampling ✅ Flag compliance breaches the moment they happen ✅ Real-time coaching to train agents on live calls ✅ Instant context so agents start every call fully prepared ✅ Detect deepfakes and fraud before they reach your customers ✅ Reduce AHT, increase NPS, and scale what works across your team Beam makes every call secure, compliant, and deeply personalized — without the overhead. Would love to hear what you think!

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7d ago

Pranay Bansal

Congratulations on the launch!

QA'ing 100% of interactions instead of random sampling is an incredible concept. How do you handle the accuracy of compliance flagging? And, is there a way to customize the coaching prompts to better fit individual company policies and tone guidelines?

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6d ago

Chanwoo Kim

Wow, Beam sounds like a game-changer for customer success teams dealing with the constant pressure of QA and compliance. I really like how you're tackling real-time coaching and deepfake detection — that's super relevant given how fast AI-generated content is spreading. Curious, how has the reception been from teams already using it? Also, how does Beam balance between automation and preserving the human touch on calls?

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6d ago

Chidi Williams

Maker

Thanks, @chanwoo_kim ! Really appreciate that.

Teams using Beam so far have loved it. It helps them stay on top of QA and compliance without getting in the way. Agents actually like it too, since it gives quick tips and context but still lets them lead the conversation.

Right now, we’re focused on making sure feedback feels helpful and not robotic. We're really pushing for a collaborative future where human + AI means better customer service.

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6d ago