Launching today
Neura HQ
The agentic conversational storefront for consumer brands
173 followers
The agentic conversational storefront for consumer brands
173 followers
In B2C, every touchpoint is a stay-or-leave decision. Customers find you through ads, social, or stores, and leave the moment they don’t get what they want. Neura is the agentic conversational storefront that meets them in that moment, wherever they are. It recommends, shares offers, checks online and in-store stock, points them to the nearest store, tracks orders and stays with them through the whole journey, like your best person on the floor. Set it up in minutes, just by talking to it.
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Promoted
Thank you so much for hunting us @kevin
Hey Product Hunt Fam!
I'm Naveen, Co-founder of @ZEPIC. We are super excited to launch Neura on Product Hunt! 🚀
A quick backstory on why we built Neura -
Over the last few years, building ZEPIC, we have worked with hundreds of consumer brands, helping them understand and engage with their customers.
During this journey, we kept noticing something interesting.
Getting shoppers to discover a brand isn't necessarily the hardest part. It's what happens next.
A shopper sees an ad, visits a website or messages a brand on WhatsApp. They might want to discover a product, compare options, check availability, ask a question or get help with an existing order.
But every additional step creates friction. And when shoppers can't find what they're looking for or get an answer when they need it, they simply leave..
We started asking ourselves -
What if every consumer brand had an intelligent sales and support agent available 24/7, across every customer touchpoint?
That's how we started building Neura!
Neura is an agentic conversational storefront for consumer brands. Think of it as your best person on the floor that works across online and offline channels, helping shoppers discover, decide and buy.
Here's what makes it interesting:
Product discovery: Ask for "something warm for the sofa" and Neura recommends relevant products, with context on why they fit.
Inventory intelligence: If a product is sold out online, Neura can find the nearest store where it's available.
Conversational commerce: Help shoppers explore products, get recommendations, discover offers and make purchase decisions.
Post-purchase experience: Order tracking, returns and customer support, all within the same conversation.
Beyond conversations: Neura can execute business procedures, work with connected tools and understand voice notes and photos.
Customer insights: Every customer interaction becomes valuable insight into what shoppers are looking for, asking about and struggling to find.
And here's something we are particularly excited about: Setting up Neura feels like training a new hire. You simply talk to it, share your business knowledge, connect your tools and get it ready to serve customers.
And guess what? You can set up a Neura agent in as little as 10 minutes and have it up and running on your website or WhatsApp!
We are building Neura with a simple belief - The future of commerce won't just be about getting customers to your storefront. It'll be about having an intelligent agent ready to help them when they get there.
If you're building or running a consumer brand, tell us where your shoppers drop off today. We'd love to show you what Neura can do.
Would love to hear your feedback and thoughts. Thanks for checking us out! ❤️
Naveen
Co-founder & Co-CEO, ZEPIC
@kevin @contactnaveen for small brands it's usually the 11pm "how much is shipping" question. if the agent answers that from the real catalog and never makes up a discount, that's huge
The idea of training Neura just by talking to it sounds really interesting. How does it validate the information it learns from a business, especially when there are conflicting product details, policies or instructions?
@abhinav_m_f Good one. This is something we have paid a lot of attention to while building Neura.
Neura learns from business conversations, KB documents, product catalogues and also with the connected platforms. We also give source priority – for instance, product pricing, variants and inventory can be synced directly from the commerce platform while the policies and procedures are grounded in business-provided documents and instructions.
When conflicting information arises, the goal is to prioritize trusted sources and avoid any guessing. And if it doesn't have the right information, it can seamlessly hand over the conversation to a human team member.
We are just making sure that the conversation or the handoff is seamless, without compromising on accuracy or the customer experience.
@arundesigns
Great question Arun. Thanks for asking!
If a brand runs on platforms like Shopify, WooCommerce, Magento or BigCommerce, Neura seamlessly connects with its store and syncs the product catalogue. This allows us to understand product details, pricing, variants and availability and make relevant recommendations, suggest complementary products or upsell based on the shopper's intent.
One of the key differentiators is that it doesn't stop at online commerce alone. It connects with offline stores too!
For instance, if a product is out of stock online, Neura can use the shopper's location or ZIP code to identify nearby stores and suggest where the product is available.
The idea is to bridge online and offline shopping, help shoppers find what they are looking for and ultimately make it easier for them to make a purchase.
Congratulations on the launch, Naveen!
How do you folks enable monetization for brands that use Neura?
Thanks Manish!
Neura helps brands turn customer conversations into purchase opportunities through product discovery, recommendations, personalized offers and more seamless buying experiences.
Ultimately, helping brands drive more conversions!
@manish_balaji
Can I review renewal emails before it sends them?
The personalised shopping experience sounds interesting! How does Neura balance AI-driven recommendations with a customer's individual preferences, especially when their needs don't perfectly match the available products?
With Neura expanding across website chat, WhatsApp and eventually Instagram and voice, how do you maintain a consistent customer experience and context when someone switches between different channels?