Sales Reps just hate to waste time filling in CRM. So our idea is to use natural language processing and machine learning to automatically capture all data directly from e-mails and upload them to the Client Account.

We analyzed 70 trends and their impact on the current market situation, as well as the condition of the eCommerce market in the B2C and B2B sectors. This edition is also supplemented with mini interviews featuring industry experts, along with additional useful content you can find there.

What's Inside?

eCommerce Trends in 2017 and 2018

What are the most important trends, game changers and quick wins.

Changes in investment goals

We asked managers about their eCommerce investments last year and about investment plans for this year.

Examples and Benchmarks

A bunch of cases from other companies to inspire you for the coming year.

Progressive Web Apps are becoming a promising new concept for web development which can rapidly improve the web experience. It appeared that most companies have observed positive effects after implementing PWAs - conversion rate growth, reduction in application weight, or an increase in the number of users.

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We chose the most interesting loyalty programs from 8 industries. We compared the programs in the area of touchpoints, segmentation, and benefits offered. From the report, you'll also find out more about unusual mechanisms companies use in their loyalty programs.