Are customers always right?

Question

Nathan Covey · Accepted Answer

No, but you kinda have to follow this ethos when it comes to customer service.

Martin Maričák · Answer

If they were, we'd have faster horses instead of cars. 😅

Answer

Not always. But we should respect their opinion.

Adeeb Malik · Answer

@hibba_shahid I have seen the place. What helps?

Having a solid and fixed roadmap. Yes, do send out occasional feature request emails, surveys, etc. Do take their inputs, feedback, etc. but do not let them drive the product.

And it's okay to say - No, we do not have that envisioned for (Product name).

Hey, I'd rather have customers who feel for my product a lil' in the same way if not more. And if you stand your ground and not nod to every customer feedback/request, you'll be just fine

Nathan Covey · Answer

@hibba_shahid Seek first to understand, then to be understood.

Do you have a specific example?

Hibba Shahid · Answer

@nathancovey I see. What if customers have unrealistic expectations or misunderstand a situation?

Hibba Shahid · Answer

@martinmarica  LOL 😅

Hibba Shahid · Answer

@tara_fitzgerald thats true

Answer

not really tho

Are customers always right?

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