Atlas is an all-in-one customer support tool that helps agents improve the quality of their support. We do this by bringing sessions recordings, bugs, and outbound emails together in a simple customer dashboard.
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Hi PH,
Iβm Jon from Atlas. Atlas is customer support software that helps you understand what your users are experiencing when they ask you questions so you can solve their problems faster and make them happier. We do that by bringing together chat and email messages with session recordings, error logs, and outbound messages so you can see the full picture of what your users are doing without having to move between lots of different tools.
We've built tools for customer support teams for the last 4 years and know that it can be a thankless, difficult job. Support agents spend about half of their time bringing together information from across different tools to solve user issues. We want to empower support teams to solve their users' problems faster so they can help drive product direction rather than being viewed as cost centers.
Would love your feedback!
Hey Jon and team! Weβre huge fans of Atlas. Atlas is actually the only embedded third-party tool we use. Our bar is super high and Atlas consistently meets the mark. We place a feature request and they build it. How awesome is that?
Great idea! It's so hard to give valuable support to customers... without spending too much ressources (human and technical)!
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@camille_adamczyk our thoughts exactly! Part of the reason we wanted to build Atlas was to free your engineers from having to do customer support and empower support agents to handle a lot more issues themselves.
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Cool product! I'm sure this will help a lot. Congrats on the launch!
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