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p/brainwave-2Automate your Customer Service answers and processes with AI
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Rohan Chaubey

Brainwave - Automate customer service answers and processes with AI

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Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

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Javier Marco
Maker
📌
Hi Product Hunt 👋 We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses. We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy. We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions. We help companies scale up their customer service process without linearly increasing the cost through the following main features: Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information. Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement. Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows. 💥 Coming soon: -Return automation: extend trials and issue refunds without manual intervention. -Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email. 🙏 Our Ask: We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at javier@brainwave.so. You can also visit our website here. Best, Co-founders @ Brainwave.so.
Javier Marco
Maker
@emmanuelonuoha thank you Emmanuel, appreciate your support.
Javier Marco
Maker
@julia_zakharova2 thank you so much Julia!
Gabe Moronta
@marcojavier Congrats on the launch, this is exciting, CS is super important to any company, but especially a young startup, wish you all the best!
Javier Marco
Maker
@mogabr Thank you for your words Gabe!
Javier Marco
Maker
@gianlucadottavio thank you very much Gianluca!
This idea is fantastic, I will pitch it to my team to use it in the future. I really hope you guys get Product of the Day!
Vladimir Agaev
Maker
@andriyuh Thank you Andrija <3
Javier Marco
Maker
@andriyuh Hi Andrija, thank you for your support and words. Happy to help you and your team if needed!
André J
We are going to ads a FAQ based AI chatbot to our site soon. Looking at https://www.intercom.com/drlp/cu... atm. How is brainwave different / better?
Javier Marco
Maker
@sentry_co Hi André, very good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries. Happy to help you in a demo and show a more in-depth analysis, thanks for your comment!
Javier Marco
Maker
@sentry_co Amazing André, we will be pleased to help you, all the best in your new venture!
adam albo
its a beautiful product i wonder *. What are the potential long-term implications for businesses that choose to rely solely on chatbots for customer interactions? *. How can chatbots be designed to effectively handle complex customer inquiries and issues? * How will the development of AI technology impact the future of chatbots in customer service?
Javier Marco
Maker
@suchback Hi Adam, thanks for your interest and support. 1)We build products to empower and help humans. This means the objective of our tool is to automate repetitive, time consuming and no add-value Customer Service tasks so Customer Teams free up to just focus on the most complex actions. That's why we also work on seamless human-routing. 2)There are key factors that involve great chatbot performance in complex customer inquiries and issues: good data training, a robust statistical model to filter out good/bad answers, pre-defined workflows to solve effectively complex issues through AI automation and powerful integration with the main tools used by companies. For instance to create an autopilot for refunds, we need to integrate with Stripe/Paypal/Clerk and other tools. 3)With LLMs and Generative AI explosion this last months open a new window to train algorithms in much larger datasets so it allows using AI in new spaces where it wasn't possible before.
Fabio Salvadori
Congrats on the launch. Onboarding is quick and easy, layout is user friendly, training works well. My concern revolves around the absence of an unbranded version tailored for startups. This situation poses a distraction and an undesirable departure from my website that I cannot afford, especially considering the service's paid nature.
Javier Marco
Maker
@fabiosalvadori Hi Fabio, thank for your support and words. We support branded options. You can contact me/us via email or schedule a demo to check branding options you're considering and help you with it. Always happy to help!
Erkin Bek
Congrats on the launch! A real necessary tool for most of the company 💥
Javier Marco
Maker
@erkin_bek Hi Erik, deepest thanks!
Dora
An application to save time and increase the percentage of customers who have received an answer to their question)
Javier Marco
Maker
@darya98 Perfectly summarized Dora, thanks!
Bibhu Panda
Congratulations on the launch. This is fantastic. It will save a lot of time and effort.
Javier Marco
Maker
@bibhu_panda thanks a lot Bibhu, that are exactly our premises for building this product, saving time and effort 🤘
Felix Häberle
Congrats on the launch @marcojavier & team. 🎉 Are there any limitations to the types of questions it can answer effectively? Also, have you considered integrating other channels like voice or chatbots in the future to provide a more seamless and multi-channel customer support experience? Looking forward to hearing more about the capabilities of Brainwave! 🤗
Javier Marco
Maker
@felixhaberle Hi Felix, thanks for your support and questions. 1). Theoretically, there is no limitations to the type of questions the system can answer, it all depends on the training data your provide (we can guide and advise you with this), although there are some points like privacy-related answers where due to regulations the chatbot can not answer, or specific user-related queries where an integration with CRMs will be required (in this case, you just have to ping us and we will integrate with your crm or any other tool you use). 2). Definitely yes, apart from the website standalone frontend, we are launching email channel by September, in addition to Helpdesk integrations. Voice is something we are already working on, but to ensure the same quality we have in text-based answers we still need to work for a bit on it 🤙 Hope the answers to your questions solve your doubts, and thanks again!
Congrats, guys:)
Javier Marco
Maker
@serhii_uspenskyi thank you so much Serhii!
Jake Harrison
Upvoted! Really loving the intuitive UI of your tool. As a maker myself with AffordHunt, I understand how crucial user experience is. Have you considered user-generated content for testimonials as one of the customer service? That could add even more credibility. By the way, feel free to list your tool on AffordHunt.com; I'd be happy to feature it. What's next on your roadmap?
Javier Marco
Maker
@jakeharr Hi Jake, thank you for your feedback and support, it is very appreciated. 1)Yes, definitely that's one solution we want to dig deeper in. 2)Amazing, will check it out soon, AffordHunt.com looks pretty cool. 3)Our closest updates for Brainwave will be in the first place another AI-powered Customer Service automation refunds & return solution and email integration 🚀
Evan Paul
These tools are close to my heart. Massively can bring in efficiency in support operations. I look forward for more revolution in this industry. Good luck to the team.
Javier Marco
Maker
@evan_paul Hello Evan, thanks for your kind words. We're pushing hard to make a difference in the industry, as you have mentioned with the new AI capabilities, there must be a huge revolution in the space!
Arya RG
Wow, Brainwave sounds like a game-changer for customer service! I love how it automates text-based responses and actions. This could really save companies a lot of time and resources. Just make sure you let customers get in touch with real human personnel if there's a need. Sometimes, customer issues can become quite specific, and no matter how fluent or fluid the AI is, the issue persists. Overall, I'm really impressed with the concept of Brainwave and can see how it can revolutionize customer service. Keep up the great work! 🚀
Javier Marco
Maker
@arya_rg Hello Arya, thank you for your kind words, amazing support and feedback. I totally agree with you, at the end of the day some customer issues need to be deflected to a human. We are working hard to create seamsless and powerful human-routing configurations.
Lucas Pilzen
Exactly what we've looked for, actually. This will save A LOT of time!
Javier Marco
Maker
@lucas_pilzen Hi Lucas, happy you like it. Do not hesitate on talking with us for any kind of help 👍
Taha Zemmouri
Nice! Congrats for the launch :)
Javier Marco
Maker
@tezzed grateful for your support Taha!
nicolas tarroux
Can multiple languages be used simultaneously?
Vladimir Agaev
Maker
@nicolas_tarroux Yes, the chatbot can reply in different languages. You can start a conversation in English and finish it in French while having some Japanese in the middle :)
Javier Marco
Maker
@nicolas_tarroux Hi Nicolas, right. It support +90 languages simultaneously :)
Lilit Arzoyan
the solution is really interesting! keep it rolling.
Javier Marco
Maker
@lilit_arzoyan thank you Lilit!
Anna Shults
Upvoted! Congrats on your launch! We are also building AI-bot for customer support and I'm impressed with the quality of Brainwave!:)
Javier Marco
Maker
@anna_shults thank you Anna! All the best on your venture, happy to help with anything you need.
dahobi india
Graet work. Wish you guys success. Will consider this when we launch our product to market. Happy to support as a paying customer when we are ready to go live/
Javier Marco
Maker
@dahobi_india Hi Dahobi, really appreciate your support. Looking forward to your launch. Will love to have customers like you!
Filip Ognjanovic
Congrats on the launch guys! It looks really good. We'll give it a go, as Andrija mentioned earlier 😁
Javier Marco
Maker
@filip_ognjanovic Thank you Filip. Feel free to request help from our team when you need it, we will be more than happy to help you. Also excited for your launch 🚀