Gleap - Instant replay, screenshot bug reporting, with glee

Thanks so much for hunting us @chrismessina 🤘 This is a really big day for my co-founder Isabella and I and everyone else at the Gleap office 🥳 In 2019 we set out with a vision to take the hassle out of bug reporting. Back then we ran a software agency developing apps and websites and we wanted to create a bug reporting tool for developers, designers, content creators and PMs, which automatically sends all the data needed to fix bugs including annotated screenshots with every issue reported by a user. Shortly after, Bugbattle was born. From early on our most valuable source for product development were our users. We soon learned that besides bug reporting, there’s so much more we could do with our tool! Starting in 2021, we began working on the bigger picture — and we soon arrived at the vision for Gleap. Those who use our tools every day have the best ideas — and with Gleap we want to bring that same spirit to you, too. ⚡️ Gleap magic With an SDK for everyone, Gleap is ever so simple to set up. And the best thing: It works for both mobile apps and websites. 🐞 Fix bugs 10x faster With visual feedback, annotated screenshots as well as console and network logs. 🗣 Communicate with users one-on-one Let them know they are appreciated when they spot things for you. Heard users are happy users. 🔎 Discover the features your users really want Gathering feature requests and letting them vote on features they prioritize. Embed your feature request roadmap anywhere on your website. ⭐️ See where your users are their happiest With ratings and user surveys. 🎥 Literally see bugs through your users’ eyes With action replays, you’ll understand issues up to 40 % faster than trying to replicate issues. We’re so confident that you’ll love Gleap that, until Friday this week, you can use Gleap for the first three months for free. Set up could not be easier — it takes 2 minutes. Let us know what you think in the comments below. As customer feedback geeks, we love feedback. ✌️ The whole team will be hanging out in the thread today to answer any questions you might have and to listen to your input. Best, Lukas

Thanks @chrismessina for your support and the shout-out and thanks @darylginn from Rejiggle for the amazing logo and web design. 🙌 I am Isabella, the co-founder of Gleap 👋 I am coming at you with a few more insights into what Gleap can do for you from a product development perspective. We built Gleap based on learnings from our Bugbattle users. Now we’re giving you a super handy tool to do exactly that: Communicate with your users directly and build better software by discovering their everyday pain points. Here’s how we use Gleap to cover the whole development life cycle and gather feedback every step of the way: 👥 Intuitive & customizable widget Our users can report bugs intuitively with our fully customizable feedback widget. To mark issues they found they simply draw on their screen directly in the app or website. 👩‍💻 Fix bugs at the speed of light Our dev team automatically gets all the data they need with every feedback item. They can even watch bugs happen with action replays and annotated screenshots. This saves us a lot of time and money. 📣 Keep users in the loop Our PM team then gets back to the users to let them know we fixed their issue and close the loop. Heard users are happy users. 📈 See where your users are at their happiest We also let our users rate their journey through our app or website with surveys to see exactly where we’re doing great and where we need to do better. 🚗 Make informed development decisions We let users send feature requests and vote on them in our embeddable roadmap to prioritize. This is how we put an end to the guessing game and make sure we build the features our users really want. I really hope you guys enjoy what we did with Gleap. Give it a try and let me know your thoughts in the comments. ⬇️ Cheers, Isabella

Will it be possible for the users to upload files as well? If not, is this feature planned and what's the ETA?

The product has evolved a lot over last several months. The team is always eager to gather feedback from customers and work on it. I wish the team all the very best for this launch!

Looks pretty nice! I'll try it over the next weeks. Anything I should know when setting this up with MS Teams or does it just work out of the box? And congrats on your launch!

We have been with gleap for over a year now and I have to say that as a company this has been truly a great investment. More bugs are beeing reported, qa team is much more efficient and the development process streamlined as a result. Kudos to the team and all the best!

We use Gleap in all of our projects. No matter if bug reporting, user feedback or surveys, Gleap will help you out. A must have for every developer. ^^

Hi there fellow developers 👋 As CTO our launch today makes my developer heart skip a beat. The dev team and I have been working super hard to build Gleap over the past months. I’ll just briefly share some technical insights with you. As a web developer specializing in JavaScript and React, software quality is always my top priority. I think it’s never been easier to build better quality software than with Gleap — but then of course, I might be a little biased 😉 Seriously though, with Gleap every bug report a user sends comes with all the logs you need to see exactly where things went wrong. We ship session data and annotated screenshots with every issue so that you can literally put yourself in a user’s position. And the best part: With every report you get a 60 second action replay of a user’s last actions prior to the bug. We’ve been able to increase productivity levels by 40% 🚀. The same goes for feature requests and user surveys by the way. If just like us, you work on various platforms (native mobile apps and websites), you would probably agree that one of the best parts of Gleap is that you can easily integrate it on mobile and web apps within minutes. Simply follow the respective guidelines in our documentation. The only thing faster than squashing bugs with Gleap is adding the Gleap SDK to your app. If you have any technical questions or dev issues, please feel free to reach out on Twitter. Niklas

At our agency (boehlerbrothers) we use gleap everyday. It really simplified and improved our customer feedback flow. I am proud to be customer AND maker of Gleap 🎊

Great to hear about the News 🙌 We have been using Gleap for about 5 months now, and our QA and development team loves it. Tickets get created so much faster as you automatically have a recording and all the info from the development console and the network tab. Gleap makes reproducing and fixing a bug so much easier! 🎉 Thanks a lot to @lukas_bohler and the rest of the team for creating this fantastic product!