Help Scout
Manage your customer conversations on one unified platform.
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Kate

Help Scout - Help desk software for a more human & helpful experience

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Jack Smith
Hustle X
what's new? I liked helpscout when I used it a few years ago
Nick Francis
Help Scout
Maker
@_jacksmith we launched a really great new Free plan with unlimited users and a new brand. Hope that helps!
✎ Andrew Warner
Origami
One of my favorite features of Help Scout is that if someone in customer service forwards and email to me it just goes right into my Gmail inbox. Then when I hit reply, it goes through HelpScout and right back to the person. That allows me to use all the cool email apps that we talk about here on Product Hunt, but the full customer conversation is available for the rest of my team in help scout.
Sudhagar
How is it more human than other help desk solutions out there? Would love to know.
Nick Francis
Help Scout
Maker
@shotwhat there's no customer portal to customize or for customers to have to submit inquiries through. Also, emails don't have ticket numbers or anything like that, every email from Help Scout looks just like an email from Gmail or the like.
✎ Andrew Warner
Origami
@shotwhat it's hard to understand until you see it. Email my company and ask the team to hit reply and say "hi." See what the response email looks like. Contact@mixergy.com
Sudhagar
@nickfrancis Got it Nick. Surprising that lots of help desks still expose these details to the user.
Srebalaji Thirumalai
Know Your Worth
How this is different from freshdesk and zendesk ?
Raja Simon
GAClient
@srebalaji also happyfox
Nick Francis
Help Scout
Maker
Ed Holloway
@srebalaji You can use it without pulling your hair out ;-)
Nic Coates
Forward
I'm a huge fan of Help Scout, what's new with 2.0?
Gregory Ciotti
@gadgick Hey Nick! The big changes are: 1.) A new look for the app and our company rebrand. Internally we weren’t calling this a 2.0, but the amount of work that went into it is equivalent. Our co-founder Jared wrote about the many visual (and handful of functional) changes in a recent blog post, where he details how the HS brand has evolved over the years: http://hlp.sc/2cpxXGj 2.) The release of a new free plan: http://hlp.sc/2cjEnG5 Hope that helps, happy to go into more detail. 👍
Adam Leeb
Fantastic product design and superb engineering make Help Scout one of the only software services that I thoroughly enjoy using. It's actually the only business tool we use that I think is really fantastic top to bottom. Kudos to the team on this launch and the original product!
Gilles Bertaux
Great product. Still can't believe that a helpdesk is offered inside the free plan. Huge decision factor for us.
Kirishima
If it continues to benefit from her potential in this way, I am sure it can reach much better places.
Kevin Gauthier
We love Help Scout @smoochlabs. I didn't hunt this earlier when we updated their partner logo because I think this is just a rebrand (an awesome one mind you). Here's more thoughts on their new brand identity: https://www.helpscout.net/blog/b...
Ryan Minnick
We use HelpScout and love it. The rules are simple to implement and tickets stay organized.
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