Introducing light users: a new user role in Help Scout with limited permissions at a lower per-user cost. Light users provide a unique opportunity for different teams across the business to drive impact with your customers—all in an affordable, scalable way.

At Help Scout we’ve always been inspired by businesses that put their customers and community at the center of everything they do. We'd love to see more of these companies in the world, so we decided to find them and tell their stories in a special 3-part documentary series called Against the Grain.

Use proactive messages to put targeted information in front of your customers on your website or in your app. Offer helpful links, timely announcements, or proactive support based on who your customer is and where they are.