Support Hero - Educate your customers through self-help support

I have purchased their Lifetime deal but now they sent me a email where they said, I must subscribe to their paid plan otherwise my account will be disabled https://share.msbofficial.com/nO... so unprofessional.

Left lifetime customers in the dust by not honoring previous commitments

Love Support Hero! We use it as our knowledge base at Poptin.com and it is super useful. Well done guys!

We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

Pros:

Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.

Cons:

Not really any cons for us.

Love the product and the team is super responsive!

I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.

Highly Recommended Product.

Thank you SupportHero Team.

Pros:

1. Reduces Support Tickets

2. Saves a lot of time answering common questions

3. Customers get Instant Answers to FAQs

Cons:

Nothing as of now.

We use supporthero for a while on www.exergenie.com and love it! Its great to see what people are looking for and put the answer online right away. So no question remains unanswered! It saves a lot of time since people ask those question before opening a chat. Keep on with the great work!

Pros:

Makes sense, easy, simple UI, love it!

Cons:

Let me think... none?

I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

Pros:

Super easy to implement

Cons:

none yet

There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

Pros:

Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets

Cons:

Needs more import options, advanced search filters for users like article version filtering.

Good job guys have seen this as a major problem in SAAS. Really excited to see how you are acquiring relevant clients for it. Few cents:- - Track companies that have SAAS products and see if they are hiring actively for customer support or customer success roles. This will be the right time for you to acquire those users. - You could also track SAAS products and see if they have any bad reviews on FB/G+/Mobile apps page and use this as a reference point for reaching out to them. Have few more thoughts around it. All the best for the growth phase.