Intercom

Intercom

An AI-first customer support platform
•561 reviews•24 shoutouts•
2.8K followers

What is Intercom?

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Do you use Intercom?

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Recent Intercom Launches

Fin AI Copilot
Knowledge Hub
Fin by Intercom
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Intercom Alternatives

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Review Intercom?

4.31/5 based on 561 reviews
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Maker reviews of Intercom

Shram
Jay Gadekar
used this to buildShram 2.0Shram
(275 points)
We faced a big challenge communicating with active users on our platform. Intercom has fixed it elegantly for us with a free-flowing chatbox.
Matidor
Sean Huang
used this to buildMatidor QiMatidor
(294 points)
Intercom has been essential in helping us with addressing queries from our customers and also for engaging first time users on our platform.
2pr
Islam Midov
used this to build2pr2pr
(723 points)
the best customer support, even for small teams
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Reviews

Emily Hodgins
•13 reviews
We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.
Vlad Zivkovic
•24 reviews
The most reliable chat tool ever!
Himanshu
•4 reviews
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
Omar Farook
•13 reviews
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
Victor Nihoul
•7 reviews
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
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