Crisp

Give your AI customer support experience a human touch

4.8•32 reviews•

2.8K followers

Give your AI customer support experience a human touch

4.8•32 reviews•

2.8K followers

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Customer support tools

•

AI Workflow Automation

Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.

Crisp Reviews

The community submitted 32 reviews to tell us what they like about Crisp, what Crisp can do better, and more.

4.8

Based on 32 reviews

Review Crisp?

Reviewers mostly like Crisp for day-to-day support, especially its reliable chat, strong search and tagging, customer data panel, and the way it pulls channels like WhatsApp into one inbox. Some also praise its steady product innovation. But the feedback is not uniformly positive: a few users call out rough edges in the UI, awkward setup for some API and newsletter tasks, and clear limits in the bot builder, especially for WhatsApp flows. One reviewer also reports serious account suspension and verification problems that made the service feel unreliable.

+29

Summarized with AI

Pros

affordable pricing (6)

customer support (5)

AI features (2)

customer messaging platform (2)

easy to use (2)

Intercom alternative (2)

real-time user activity (2)

Pros

Cons

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Productivity•Analytics•Developer Tools

Reviews

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Founder Reviews (26)

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Other Reviews (6)

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Company Info

crisp.chat GitHub

Crisp Info

Launched in 2015

View 12 launches

Forum

p/crisp

Awards

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•1 review

Disappointing and unreliable — avoid Crisp. We trialed Crisp and had our account suspended twice within the first few days — both times without warning or clear explanation, just a vague “internal system error.” That should’ve been our sign to leave. Later, after investing time and effort into integrating Crisp as our business grew, they suddenly decided they couldn’t verify our website and blocked us from sending email campaigns — again, without any meaningful justification. As a startup, we can’t afford to waste time on flaky services. Crisp let us down.

What needs improvement

account suspension issues (1)verification problems (1)

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177 views10mo ago

•1 review

We have been using Crisp for several years as our main support tool, and I am extremely satisfied. The product is affordable, the chat works very well, and the tags, search, and customer data panel give us everything we need for excellent customer service. The customization possibilities take the software to another level! So far, my favorite feature has been the centralization of all channels (including WhatsApp!) in one place, but that may potentially change with the announcement of the AI-powered virtual assistant. I can't wait to test it here at the company!

What's great

affordable pricing (6)AI features (2)centralized communication (1)customization (1)

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115 views3yr ago

•1 review

Common Crisp. Who in the team had the idea that you need to create and install a custom Crisp plugin just to use REST API to subscribe users to newsletter?!? This is so complicated it hurts. To make things worse, creating a plugin, you are require to create a new Crisp Marketplace account (your Crisp account will not work), then you need to do tons of settings to create and publish a plugin... What the hell happened to Settings -> API keys and you are good to go (like any other online service)... I mean don't get me wrong... Crisp is great tool, but some decisions the tool takes are just wtf.

What needs improvement

complex plugin setup (1)

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34 views3yr ago

•1 review

Excellent in many things... but lacks in basic things... The bot is the thing I wanted to use more, but... I already went to another solution in WhatsApp. Bot just waits for a reply for 20 minutes. Bot has a maximum of 200kb to store ALL THE SCENARIOS. Bot waits for a response, if users sends something that doesn't match it, it doesn't listen anymore and don't even has the hability to say something when the answer doesn't match... It's a shame, so much potential.

What needs improvement

limited chatbot capabilities (1)

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30 views3yr ago

•21 reviews

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

What's great

real-time user activity (2)

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24 views2yr ago

•2 reviews

I love crisp. I use it for customer management and campaigns. It is a great product! I sometimes have trouble with batch selection when deleting data, and sometimes I do the wrong operation.. If the UI could be improved, it would be perfect.

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18 views2yr ago