Zendesk
The #1 helpdesk software
4.0•25 reviews•3.3K followers
The #1 helpdesk software
4.0•25 reviews•3.3K followers
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk Reviews
The community submitted 25 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
4.0
Based on 25 reviews
Review Zendesk?
Reviewers see Zendesk as dependable, widely used support software that is easy to set up for ticketing and knowledge bases, with some teams praising its reporting and day-to-day utility. But the louder theme is stagnation: users describe old-school UX, clumsy macro management, weak search, missing basic features, siloed systems, and slow support from Zendesk itself. Some also say it feels too complex for startups. From makers of Zendesk Signals by Usercall and TipTap, the API and integrations appear workable.
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FramerLaunch websites with enterprise needs at startup speeds.
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