Reviewers mostly like Crisp for day-to-day support, especially its reliable chat, strong customization, and the way it pulls channels like WhatsApp into one workspace. Several say it works well for customer management, campaigns, and long-term support use, and one highlights its real-time typing preview as an early standout feature. But the praise is not uniform: others report clumsy UI choices, awkward API setup, weak bot limits and behavior, and one sharply negative account of unexplained suspensions and blocked email use that made the service feel unreliable.