Sendbird

Omnichannel AI for delightful customer service

936 followers

What is Sendbird?

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Do you use Sendbird?

Recent Sendbird Launches

Sendbird AI agent for customer service Delightful customer experiences with omnichannel AI

Launched on February 4th, 2025

Sendbird Calls High-quality voice and video calls inside your app

Launched on May 7th, 2020

sendbird appstore

Launched on September 20th, 2018

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Forum Threads

Justin Kan

•

3mo ago

Sendbird AI agent for customer service - Delightful customer experiences with omnichannel AI

Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.

Justin Kan

•

8yr ago

Sendbird 3.0 - Fully customizable chat, voice & video APIs for your app 🐦

Ship full-featured in-app chat, voice and video messaging and scale to millions of users globally. 150M+ users in leading digital apps such as Reddit, Delivery Hero, Headspace, Teladoc, Paytm and more chat on Sendbird. Start your free 30-day trial today!

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Review Sendbird?

4.9/5 based on 30 reviews

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Maker reviews of Sendbird

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Reviews

Jackie Wang

•1 review

This product is user-friendly and straightforward to implement, particularly with the new AI Agent that enhances customer experience (CX). Drawing from my background as a CX agent, I find the product very intuitive. The team actively seeks feedback to improve functionality. Numerous enhancements are underway for a company with a strong infrastructure established for compliance, security, and trust.

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2mo ago

Wonbae Suh

•1 review

Sendbird Ai Agents can be deployed in-app and web with upcoming support for omni-channels. It is the next big wave beyond generative ai chatbots

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3mo ago

Joon Kim

•1 review

The integration of AI into customer service can really transform user experience. Sendbird’s approach seems well thought out, especially in how it balances automation with a human touch.

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3mo ago