Wish this was better implemented in so many ways such as personal inboxes not having basic rules like a regular email would which splits your attention from managing all of your email in one place and eliminating some of the benefits. Better training and control over AI as it is very inaccurate at times. Better implementation of AI as it is a little underwhelming for certain features and is a little behind the curve of other products that are much more affordable and have much more automated options and features. They used to be much more options for integrating twilio with their platform but now as you would expect from larger corporations they are trying to require the justcall subscription to bring in the benefits of to bring in the benefits of telephony in a multi-channel communication platform for teams. They had some great approaches at increasing human productivity before but it looks like they can a lot of those features, and even with their AI features things have been kind of underwhelming and the experience of basic rules being blocked from personal inboxes really hinders the adoption of this platform, user experience leaves a lot to be desired after removing some of the thoughtful ux ideas that they had before, and continuous bugs that have made it seem a little neglected in the past have made me veer away the more built in solutions like hub spot, or more innovative or simplified approaches to team inbox collaboration.
