The brush itself is super easy to use, especially for a toddler who hates a brushing their teeth. It’s fast, easy, and fun at first (until the song gets old lol). The issue is the charger and charge port. We didn’t have it two months and both completely rusted out and the brush wouldn’t charge. Customer service has been a nightmare. At first I couldn’t get a response. Once I did, I never got a follow email from the first. There is no live chat like they advertise. There’s only voicemail when you call. It’s HORRIBLE. It’s been two weeks and I’ve received two emails back and no resolution. The product would be great if it lasted longer and if customer support were an actual option. I was asked if I wanted to order more accessories lol. What a joke.