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Freshdesk 🙌

Customer Happiness, Refreshingly Easy.
•37 reviews•
13 followers

What do you think about Freshdesk 🙌?

Leave a review for the community

What do people think of Freshdesk 🙌?

The community submitted 37 reviews to tell us what they like about Freshdesk 🙌, what Freshdesk 🙌 can do better, and more.

3.6/5All time (37 reviews)
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Melinda
•1 review
Poor agent experience, lacking integrations with other software
Priya Ravichandran
•2 reviews
Easy to use, great customisation options
Onur Yılmaz
•1 review

Looking forward to using new products from Freshdesk!

TurnerAlex
•2 reviews

It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

Shyjal
•27 reviews
skoskie
•2 reviews

Just paid Freshdesk a lot of money, and I'm finding out that they can't deliver. When setting up an automation rule based on a custom text field, there is no option to check if the field is empty, which happens to be a condition I need to determine whether or not to run the automation. i.e. WHEN a ticket is updated; IF the assignee is a developer AND IF the "GitLab Issue ID" field is empty, THEN create a new GitLab issue. ... Not possible. And the only work-around is to use Zapier, but of course, Zapier integration is broken, so there goes a major chunk of productivity, synchronisation, alerts, and whatnot. I highly recommend just staying clear of this product.

Nivas Ravichandran
•12 reviews
ojardine
•1 review

Can't wait to integrate this into my support query workflow!

Srikrishnan Ganesan
•5 reviews
Keith Sipmann
•1 review

My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

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