Use Herald every day, with every customer interaction, and at every ticket planning session.
We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense.
But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most.
We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing.
Keep it up team, excited to keep growing with you all
