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Klaus

Klaus

Conversation review and QA platform for support teams.
21 reviews
9 followers

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What do people think of Klaus?

The community submitted 21 reviews to tell us what they like about Klaus, what Klaus can do better, and more.

4.5/5All time (21 reviews)
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Sophie Voß-Jürgensen
5 reviews
We started using Klaus a last year, and it's making the life of us QA people so much easier, especially since we are using it to also assess our AI bot. Looking forward to more customizable reports. :)
Paul Davidson
2 reviews

CSAT/NPS/CES can feel .. dumb and easily get poluted by issues outside of a support teams influence Klaus let's you set goals for how conversations are conducted and get the whole team involved scoring those goals. We found it improved CSAT as the whole team saw each other's strengths and weaknesses and how our company goals made for better interactions with customers

Marko Russiver
2 reviews
Lauri Lehtmaa
2 reviews
Andris Reinman
4 reviews
Martin Kõiva
2 reviews
VanDer Max
3 reviews
Egon Sale
1 review
Sandra Sooläte
2 reviews

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