Help Scout

Help Scout

Manage your customer conversations on one unified platform.
10 reviews
366 followers

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What do people think of Help Scout?

The community submitted 10 reviews to tell us what they like about Help Scout, what Help Scout can do better, and more.

4.8/5All time (10 reviews)
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XeSt
4 reviews
Help Scout was a great tool for our team until we switched to chat support. However, I was disappointed to learn that we lost access to all of our email threads and contacts once our subscription expired. I expected that we would still be able to access our existing data, even if we couldn't send or receive new emails.
Aaryan Salman Zorabian
11 reviews
Great platform to manage customer support.
Evan Lewis
4 reviews
We've used HelpScout for multiple sites since 2018 and love it. It makes it easy to provide support to users and track the most frequent questions and searches in our help docs. But, the Beacon feature is our favourite, as it allows us to display a message or article to users instantly.
Matt Shobe
2 reviews
Help Scout has been a CRM backbone for two consecutive startups I've been involved with. They support their own product maniacally well and iterate constantly on new features. Very happy to keep using HS on future companies, too. :)
Anthony Gass
1 review
Simple, efficient, modern, and fairly priced support platform
Natasha Sh
3 reviews

Enjoyed using it

Ben Carcio
2 reviews
Tom Graham
1 review
Adam Goyette
2 reviews
Alex Eaton
1 review

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