Automate 80% of Customer Inquiries in 80+ Languages with Kotae – Your AI Chatbot Powered by Your Content. Ready in 5 Minutes, No Coding Required. Enjoy a Free 30-Day Trial with Personalized Onboarding.
Hey Product Hunt community!
We're thrilled to introduce Kotae, the ultimate AI-powered chatbot designed specifically for small businesses. Here’s why we think you’ll love it:
Automate Customer Inquiries with AI Chatbot, Powered by Your Content, Controlled by You.Driven by Data
• Kotae automate customer inquiries with responses generated from your own data
• Train and customize Kotae using your website scrapes, training files, and FAQs
Controlled by YOU
• Tailor Kotae's appearance to align with your brand by incorporating logo, theme color, and welcome message
• You can also override AI responses if needed by creating a set of FAQs for Kotae
Powered by AI
• Using the most advanced chatbot technology with OpenAI and retrieval-augmented generation
• You can continually enhance Kotae's intelligence over time by leveraging chat history and adding more training data
• Kotae is available 24/7 to ensure you always have a smart, evolving assistant at your service
And if these are not enough, Kotae also:
• Ready in 5 minutes, no coding required
• Free 30-day trial, cancel anytime
• Full support with 80+ languages and personalized onboarding
Discover how Kotae can transform your customer support. Visit Kotae and see the difference for yourself!
Report
@ujmishra Cheers to the team behind this! Wishing you all the best on this new adventure. What are you most excited about with this launch?
@ujmishra Congratulations on the launch!
How do you iterate on Kotae ? Are you using an LLM Router ?
How did you achieve support in 80+ languages? Do you have that big of a company or are you relying upon AI for this support ?
@aris_nakos
Thank you for your comment and the support!
Kotae is based on GPT. However we add several layers of customization to it to make it truly useful as a customer chatbot. Also, it's mostly the power of GPT and AI which allows us to support in 80+ languages reliably.
Hope that answers your question! Thanks! 🙏
@kjosephabraham Thank you for he comment and the support!
This is the first time we are opening Kotae to the masses, growing from our very initial early adopters and beta users. So, certainly a lot of excitement here! 🥳
Report
@ujmishra Congratulations on the launch.
Your product really looks great.
I advise you to think about adding the ability to connect a client database (postgresql, for example) for a separate fee. This can provide an opportunity when integrating your bot with your database. The second possible growth point or feature is to add at least simple visualizations (simple charts in the chat). The third piece of advice is to think about the possibility of connecting not only GPT (local LLM, Claudi, etc).
Congrats on the launch! Interesting idea. I'm curious about how you handle hallucinations. For businesses, accurate answers are very important. We've also tried uploading materials for GPT to answer customer questions, but often get the wrong answers.
@zenda1122 Hey Zenda, thanks for the question 🙋🏻♀️
Let me highlight 3 main approaches without getting too technical here 😉
- Firstly, we help the model by prioritizing relevant information (this filter out noise to improve its focus and also save cost!).
- Also, we make sure to config the right temperature is to keep its 'creativity' in an acceptable level.
- Lastly, we put effort in Prompt Engineering -- experimented with different prompts to optimize results and identify the most effective phrasing that minimize hallucinations. Of course the basics of clear instructions and relevant context helps guide the model. We also encouraged the model to cite specific sources within the material to verify information -- this way we can be confident the information is not crafted out of thin air but tangible sources
Hope this helps! 💛
Report
Awesome Ujjwal! Love when makers think on Small Businesses cause most of them are gonna be big then. And being able to support customers is a real game-changer for them. Happy to see you on this. Really congrats!
@german_merlo1 Thank you for the words of support and encouragement, Germán! It really means a lot to us!
Being a small and growing business ourselves, we really understand the pain point of other small businesses. And hence, we are focusing on the problem which we ourselves understand the best.
Thank you for the support here! 🙏
Report
Congratulations on the launch! The product looks great. How will it handle questions that fall outside the scope of the trained data?
@anandstha Thank you for the question.
The chatbot may not give an answer if the user asks something which falls outside of the scope of trained data. However, you can always add training data in the form of PDF or DOCX files. And you also add a set of FAQs, where the chatbot can learn from.
Additionally, you can monitor all the conversation (including all the answers) given by the chatbot, in the History page, which lets you determine which questions the chatbot is struggling to answer to. Based on those insights, you can add FAQs specific to that question, thereby training the chatbot specifically for those questions. So, next time a user asks something similar, the chatbot will certainly be able to answer correctly.
Hope that answers your question
Report
🔌 Plugged in
Congrats on the launch! Interesting idea. Could you share any interesting use cases where Kotae has significantly improved customer support for small businesses?
@rex10 Thank you for the comment, Rex.
Kotae has literally just launched and made available to public. However, we have had some beta users, including our parent company.
Based in the feedback from beta users, I can summarize two major ways Kotae helped:
1. The number of inbound leads increased by more than 20%. This was a result of visitors on the website easily understanding the service and offerings. Nobody really has time to dig in through the whole website, but they can easily chat with Kotae and understand about the business in great detail. That helps with increase in inbound leads.
2. There history of chats on Kotae provided significant insights on what kind of services visitors are looking for, thereby helping to shape product strategy and product roadmap better.
That is in addition to the added advantage of having to spend less manual labor on responding to repeated customer enquiries.
Hope this answers your question!
Please do give Kotae a try and let us know your thoughts! Thank you!! 🙏
This is seriously a game-changer for small businesses! Automating customer inquiries with an AI that uses your own data? That's just brilliant. This is going to make a huge difference for so many businesses!
Wow, Kotae sounds like a game changer for small businesses! Love that it can be set up so quickly and is super customizable. The fact that it supports 80+ languages is huge! Really impressed by the AI tech behind it too. This could seriously make customer support way smoother. I’m excited to see how it evolves alongside user feedback. Great job, @ujmishra! Looking forward to trying it out!
@mohsen_khani Thank you Maison for the support!
Please do share with us if you have any insights from your own journey. And do check out our product and share any feedback you may have there!
P.S. Also, all the best for the launch of Ultimate GTM Handbook. Will check it out!
Report
how did the name Kotae came about? congrats on the launch!
@charlestehio Thank you Charles!
Kotae comes from a Japanese word 答え which means an answer.
We meant it when we say "let Kotae be the answer for you"
(Bonus point 👀 if you noticed the logo looking like 'K' is coming the top left part of the kanji)
Report
Going to give this a try for one of our partner companies. Congrats on the launch @dobaduc@ujmishra@nutnicha_m and team. :)
Replies
Kotae
Llanai
Kotae
Kotae
LinkedCRM AI
Kotae
Kotae
Kotae
Kotae
CopyFrog.AI
Kotae
Kotae
Kotae
Kotae