This is by far the best alternative to Intercom. Highly recommended if you need a chat app!
A little side rant but I had nothing but terrible experiences with Intercom. Outside of the insane prices they gouge you on, they're support team gets back to you 5(!) days later if you have any issues. Enough was enough. I canceled my subscription and they continued to bill me months afterwards.
Congrats on the 2.0 launch, Papercups team!