Reviewers are overwhelmingly negative about Visible, describing unreliable service, weak or inconsistent data, dropped calls, and coverage that often falls short of expectations, especially compared with Verizon in the same places. The most repeated complaint is support: users say chat-only customer service is slow, scripted, hard to escalate, and often fails to solve activation, porting, billing, refund, eSIM, SIM, and device-lock issues. A few users report solid 5G coverage and no problems, but they are clear outliers in the feedback provided.
Knight TouchBar 2000
Knight TouchBar 2000
Postpone
Don't sign up with Visible. I got the sim card yesterday. The service is slow as slow can be. Loading websites is PAINFUL. Their app sucks. Their customer support sucks even worse. I for instance ordered the sim car with a new number so I could TRY the service without cancelling my verizon account. Did you know you can't port a number later? You didn't? Well how the hell would you? Every other service allows that. Their customer support is flippant and unhelpful. They would not offer a refund. AVOID!
Pros:Price
Cons:Very Very Slow To Load Website - AWFUL Customer Service - Can't Port a Phone Number AFTER you sign up to TRY the service....only at signup
DoubleMemory
Bonsai
liblab
Visible
Visible
Visible
When you sign up for cellphone service the expectation is that you'll have reliable - wait for it - cellphone service. With Visible, you don't get that. Not only is the reception bad, but customer service is extremely unhelpful. They offer apologies instead of solutions and would rather lose a customer then issue a simple account credit. Looking for a new provider? Look at Ting.
Pros:good marketing, sim card tool
Cons:cellphone service, customer service
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