What is Zendesk?
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Do you use Zendesk?
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Recent Zendesk Launches
ChatGPT Ticket Summary for Zendesk Use OpenAI's ChatGPT to sumarise support tickets
Launched on May 2nd, 2023
Timers App for Zendesk Timer workflows to manage SLAs, OLAs, deadlines or reminders
Launched on April 1st, 2022
Forum Threads
Zendesk for Startups - Every customer counts when you're a startup
Now, more than ever, it’s important to stay connected to your customers – and Zendesk is here to help with the Startups Program. Apply now to get all of Zendesk, free for 6 months, along with expert advice and hands-on support to get up and running in no time.
Answer Bot by Zendesk - Machine learning designed for customer service
Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
Zendesk Sunshine - Open, flexible CRM platform built on AWS
Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives—and use it across your business. It’s fast, powerful, and gives you the freedom to build any customer app or service you can dream of.
Zendesk Alternatives
Review Zendesk?
3.92/5 based on 77 reviews
Maker reviews of Zendesk
Great startup pricing and amazing product. Great for building trust
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
We reconfigured Zendesk chat so you can anonymously chat with our founders - from the app! It's not real-time, but our founders will get back to you by the next business day!
Reviews
•15 reviews
Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams
•5 reviews
Zendesk is powerful tool for customer support. On the other hand it is very expensive as well and I think they are struggling to follow the AI trend.
•4 reviews
Great branding and marketing, but expensive and not very lightweight.
I'd also use app.cloo.ai to compare it against Intercom, Tidio etc.
•10 reviews
The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
•10 reviews
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.