Alex. Delivet

Overlay by Crisp — The new AI-powered site search experience

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Overlay is a website search engine, powered by AI, that fights bounce rates while reducing support workload. Overlay works as a full-page website pop-up that leverages Crisp AI data hub to enhance the buying experience.

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Alex. Delivet
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Hey Product Hunt Community! 👋 I'm super happy to hunt Overlay, built by the amazing Crisp team. It seems to me we’re coming to a chatbot-fatigue era where people visiting websites don’t want to talk to a bot. And this is a huge problem. it’s a problem for your business, because you’re losing potential customers, and it’s a problem for your team, because they are not helping your customers to get their answers. With Overlay, companies can now fight poor website information research and provide anyone with a powerful website search engine, displayed as a full-page pop-up on your website, before anyone can get in touch with you. Here’s what makes Overlay different: 🔍 Trained on custom data: powered by Crisp AI intelligence hub, you can train an AI to speak and sound just like you do. đŸ€ Fully customizable: whether it is through Crisp well-known chat widget or through a Javascript SDK, you can build the website search experience you’ve always dreamed of. 💡 Smooth transitions: At some point, it’s still great to speak with someone and Overlay allows this transition, very seamlessly. I’m excited for you to try it out and would love to hear your thoughts, questions, and suggestions. I think @baptiste and @valerian, Crisp co-founders will be hanging out in the comments, so don’t hesitate to ask them your questions!
Baptiste Jamin
@baptiste @valerian @alexd Thank you very much Alex for hunting us 🙏
Jan
@baptiste @valerian @alexd This is such a timely solution, the "chatbot fatigue" is real! Congrats on the launch!
Baptiste Jamin
@baptiste @valerian @alexd @jan_ber thank you very much! It’s exactly why we made this Overlay :)
Clément Champau
Game changer for our users at Scribe Mail. Reduced customer request on the support by 30% while being more interactive for them.
Baptiste Jamin
@clementchampau Thanks Clément for the insights!
Tanmay Parekh
All the best for the launch @valeriansaliou & @baptistejamin!
Ivan Xu
Wow, Overlay sounds like a game-changer! 🚀 I've been feeling the chatbot burnout lately, and it's refreshing to see a solution that tackles this head-on. The idea of a full-page search pop-up is intriguing - it could really streamline the user experience. I'm particularly impressed by the AI training aspect; having a search that truly reflects your brand voice could be huge.
Baptiste Jamin
@_ivan1 That's the idea! We create automatically an answer + show sources at the same time. it's like ChatGPT + Google in the same window.
Philipp
Users not getting lost anymore? Sign me up!
Baptiste Jamin
@hadjimina Absolutely! It's very easy to setup
Fabien Pinel
What a great add-on! Can't wait to try it 👏
Baptiste Jamin
@fabien_pinel Thank you so much! Don't hesitate to ping us so we can help to set this up
Jean-Baptiste Jézéquel
Great product! I've been a user for a long time and the team is killing it
Valerian Saliou
@jb_jezequel thank you!!
Kevin Piacentini
Crisp is for sure the greatest product out there for customer support. This new version looks incredible. Keep up!
Valerian Saliou
@kevin_piacentini thank you Kevin!
Baptiste Jamin
@kevin_piacentini thank you so much Kevin
Edouard Vaudour
Great launch! Happy to scale Kalent customer success with Crisp latest features! Congrats from Nantes @valeriansaliou @baptistejamin
Baptiste Jamin
@valeriansaliou @edouardlooti Thank you so much Edouard!
Tom Benattar
Congrats guys! Look really nice :)
Baptiste Jamin
@tombenattar Thank you very much!
Mike
I've been using Crisp for over 5+ years now, absolutely love it. Had the chance to preview the new Crisp and I've been enjoying it for days. Absolute game changer! Great work team!
Baptiste Jamin
@mikestrives Thank you so much Mile <3
Malka Parveen
The new dashboard customization makes tracking Kips so much more efficient. Just what my team needed.
Valerian Saliou
@malka_parveen thank you Malka! And side benefit, we may add Dark Mode soon!
David Zitoun
Amazing! Well done guys
Valerian Saliou
@david_zitoun Thank you David!
Yigit Ihlamur
Congrats on the launch, @alexd. Wondering if you have plans to integrate into the codebase to understand and answer how to questions or enable users to take action in the product within the search box. e.g. user asks a question, and your bot provides an answer and a button to take that action right there.
Baptiste Jamin
@alexd @yigit Sure it is definitely possible using Crisp
Elie
Love this new update + the new UI of the product, congratulations guys 🚀🙌
Pierre Le Poulain
Wow! Overlay is game changer! I cannot recommend Crisp enough! Great work, team!
Baptiste Jamin
@pierre_lepoulain Overlay can really make the difference when you have a website with a lot of traffic and chatty customers :) It really helps to direct users to the correct content, before they can engage with real-problems
Aurelio
This is just awesome! The tool we've been waiting for! Thanks guys!
Siful Islam
Great product for customer support. Congratulations on the launch. đŸ™ŒđŸ»
Brice Maurin
What a team ! I was already impressed by their support + AI solution, but now with this addition, it's way above the competition. Congrats to the team you're the best !!
Baptiste Jamin
@b_maurin Thank you Brice 😍
Thomas MOUSSAFER
Congrats guys! A game-changer feature!! So excited to have it on Jimo 🚀