Overlay is a website search engine, powered by AI, that fights bounce rates while reducing support workload. Overlay works as a full-page website pop-up that leverages Crisp AI data hub to enhance the buying experience.
Hey Product Hunt Community! đ
I'm super happy to hunt Overlay, built by the amazing Crisp team.
It seems to me weâre coming to a chatbot-fatigue era where people visiting websites donât want to talk to a bot.
And this is a huge problem. itâs a problem for your business, because youâre losing potential customers, and itâs a problem for your team, because they are not helping your customers to get their answers.
With Overlay, companies can now fight poor website information research and provide anyone with a powerful website search engine, displayed as a full-page pop-up on your website, before anyone can get in touch with you.
Hereâs what makes Overlay different:
đ Trained on custom data: powered by Crisp AI intelligence hub, you can train an AI to speak and sound just like you do.
đ€ Fully customizable: whether it is through Crisp well-known chat widget or through a Javascript SDK, you can build the website search experience youâve always dreamed of.
đĄ Smooth transitions: At some point, itâs still great to speak with someone and Overlay allows this transition, very seamlessly.
Iâm excited for you to try it out and would love to hear your thoughts, questions, and suggestions. I think @baptiste and @valerian, Crisp co-founders will be hanging out in the comments, so donât hesitate to ask them your questions!
Wow, Overlay sounds like a game-changer! đ I've been feeling the chatbot burnout lately, and it's refreshing to see a solution that tackles this head-on. The idea of a full-page search pop-up is intriguing - it could really streamline the user experience. I'm particularly impressed by the AI training aspect; having a search that truly reflects your brand voice could be huge.
I've been using Crisp for over 5+ years now, absolutely love it. Had the chance to preview the new Crisp and I've been enjoying it for days. Absolute game changer! Great work team!
Congrats on the launch, @alexd. Wondering if you have plans to integrate into the codebase to understand and answer how to questions or enable users to take action in the product within the search box. e.g. user asks a question, and your bot provides an answer and a button to take that action right there.
@pierre_lepoulain Overlay can really make the difference when you have a website with a lot of traffic and chatty customers :)
It really helps to direct users to the correct content, before they can engage with real-problems
What a team ! I was already impressed by their support + AI solution, but now with this addition, it's way above the competition.
Congrats to the team you're the best !!